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    ACE Wizard Forum

    If it's about Air Conditioning Energy Inspections or ACE Wizard you are in the right place!

    Ace Wizard Support

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    ACE Wizard User Forum

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    TM44 Air Con Discussions

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    Share and discuss information about TM44 Air Conditioning Energy Assessments

    New Posts
    • AshleyWarACE
      Sep 05, 2017
      ACE Wizard - Server Down
      Ace Wizard Support
      We are aware there is no access to the ACE Wizard server and we are working with our service provide to resolve the issue. We will update you as soon as we have more information. Best regards, Ashley
      1 comment1
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    • AshleyWarACE
      Aug 07, 2017
      Unable to load report file, Could not find file
      Ace Wizard Support
      The project exports from ACE successfully but the following error message is seen when you open the project in Evolve. Unable to load report file: C:\Users\"XXXXX"\Documents\Sterling Evolve\Projects\XXXXXX- ACE XXXXX- "Client Name" - "Site Name"\Project.xml Could not find file '"XXXXX"\Documents\Sterling Evolve\Projects\XXXXXX- ACE XXXXX- "Client Name" - "Site Name"\Project.xml. Check in your ACE Project and remove any forward or back slashes in the Client or site name fields and import the project again. The project should now open in Evolve.
      0 comments0
      0
    • AshleyWarACE
      Jul 07, 2017
      CP question not answered on import to evolve
      Ace Wizard Support
      the CP inspection question "Is the general condition of refrigeration and associated plant in good order" not answered in Evolve when exporting from ACE Wizard. Cause - the inspected Cooling plant condition status must be set to Good, Reasonable, Poor or Ageing. Remaining options can only be used for non-sampled systems. Fix - Go to the Unit tab and edit the condition field for the inspected system. In the near future we will amend the options to prevent this from happening whilst allowing more descriptive terms to be used on all system not just the non-sampled systems
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