Ace Wizard Support

We are aware there is no access to the ACE Wizard server and we are working with our service provide to resolve the issue. We will update you as soon as we have more information. Best regards, Ashley

When you click "Get projects to import" the following error message "Unhandled exception has occurred" is seen and no projects are returned, please check your user name and password are correct. if the problem remains contact ACE Wizard support.

You've added a Cooling Plant and added a Terminal Unit but when you open the TU inspection Fields page the TU questions do not appear on the screen. Cause - The cooling plant has not been linked to a room, add the room by editing the AC unit or go in to the room tab and assign the cooling plant to a

The project exports from ACE successfully but the following error message is seen when you open the project in Evolve. Unable to load report file: C:\Users\"XXXXX"\Documents\Sterling Evolve\Projects\XXXXXX- ACE XXXXX- "Client Name" - "Site Name"\Project.xml Could not find file '"XXXXX"\Documents\Ste

When you export a file via the ACE Importer to Sterling Evolve the ACE Importer returns an "Unhandled Exception has occurred in your application..... Could not find a part of the file path C:\Users.......\Project.XML" - Fix, please check the Client Name and the Site Name fields for a "Character Spa

The exported ACE Wizard project XML file fails to open in Sterling Evolve and you see the following message An error occurred whilst browsing for reports. Unable to initialise project data from:.......Project.xml Object reference not set to an instance of an object. The Assessor Number field in ACE

the CP inspection question "Is the general condition of refrigeration and associated plant in good order" not answered in Evolve when exporting from ACE Wizard. Cause - the inspected Cooling plant condition status must be set to Good, Reasonable, Poor or Ageing. Remaining options can only be used fo

We hope you like the improvement to the way ACE Wizard handles photos in a project, with assessors saving perhaps an hour a week what will you do with your extra hour? To view the assessor training video please go to; https://youtu.be/gs-MIogiAA8 More updates to come!

Busy weekend testing and making sure everything is in good order for ACE Wizard users, time to enjoy the rest of the Bank Holiday weekend