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    Ace Wizard Support

    Drop us a note if you need assistance with ACE Wizard

    AshleyWarACE

    ACE Wizard - Server Down

    Discussion 
    We are aware there is no access to the ACE Wizard server and we are working with our service provide to resolve the issue. We will update you as soon as we have more information. Best regards, Ashle
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    1 comment1
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    Recent Activity:
    Sep 5, 2017
    AshleyWarACE

    ACE Wizard to Evolve Importer - Unhandled exception error

    Discussion 
    When you click "Get projects to import" the following error message "Unhandled exception has occurred" is seen and no projects are returned, please check your user name and password are correct. if th
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    0 comments0
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    Recent Activity:
    Jun 15, 2017
    AshleyWarACE

    Terminal Unit Inspection fields not showing in ACE Wizard

    Discussion 
    You've added a Cooling Plant and added a Terminal Unit but when you open the TU inspection Fields page the TU questions do not appear on the screen. Cause - The cooling plant has not been linked to a
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    0 comments0
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    Recent Activity:
    May 2, 2017
    AshleyWarACE

    Unable to load report file, Could not find file

    Discussion 
    The project exports from ACE successfully but the following error message is seen when you open the project in Evolve. Unable to load report file: C:\Users\"XXXXX"\Documents\Sterling Evolve\Projects\X
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    0 comments0
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    Recent Activity:
    Aug 7, 2017
    AshleyWarACE

    ACE Importer Error - could not find part of a file path...

    Discussion 
    When you export a file via the ACE Importer to Sterling Evolve the ACE Importer returns an "Unhandled Exception has occurred in your application..... Could not find a part of the file path C:\Users...
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    0 comments0
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    Recent Activity:
    Jun 6, 2017
    AshleyWarACE

    Object reference not set - XML file fails to open in Evolve

    Discussion 
    The exported ACE Wizard project XML file fails to open in Sterling Evolve and you see the following message An error occurred whilst browsing for reports. Unable to initialise project data from:......
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    0 comments0
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    Recent Activity:
    Apr 27, 2017
    AshleyWarACE

    CP question not answered on import to evolve

    Discussion 
    the CP inspection question "Is the general condition of refrigeration and associated plant in good order" not answered in Evolve when exporting from ACE Wizard. Cause - the inspected Cooling plant con
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    0 comments0
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    Recent Activity:
    Jul 7, 2017
    AshleyWarACE

    Assessor Update - Site Photo's

    Discussion 
    We hope you like the improvement to the way ACE Wizard handles photos in a project, with assessors saving perhaps an hour a week what will you do with your extra hour? To view the assessor training vi
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    1 comment1
    0
    Recent Activity:
    May 18, 2017
    AshleyWarACE

    ACE Wizard Update now live!

    Discussion 
    Busy weekend testing and making sure everything is in good order for ACE Wizard users, time to enjoy the rest of the Bank Holiday weekend
    Views 
    0 comments0
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    Recent Activity:
    Apr 17, 2017
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