Ace Wizard Support

We are aware there is no access to the ACE Wizard server and we are working with our service provide to resolve the issue. We will update you as soon as we have more information. Best regards, Ashle

When you click "Get projects to import" the following error message "Unhandled exception has occurred" is seen and no projects are returned, please check your user name and password are correct. if th

You've added a Cooling Plant and added a Terminal Unit but when you open the TU inspection Fields page the TU questions do not appear on the screen. Cause - The cooling plant has not been linked to a

The project exports from ACE successfully but the following error message is seen when you open the project in Evolve. Unable to load report file: C:\Users\"XXXXX"\Documents\Sterling Evolve\Projects\X

When you export a file via the ACE Importer to Sterling Evolve the ACE Importer returns an "Unhandled Exception has occurred in your application..... Could not find a part of the file path C:\Users...

The exported ACE Wizard project XML file fails to open in Sterling Evolve and you see the following message An error occurred whilst browsing for reports. Unable to initialise project data from:......

the CP inspection question "Is the general condition of refrigeration and associated plant in good order" not answered in Evolve when exporting from ACE Wizard. Cause - the inspected Cooling plant con

We hope you like the improvement to the way ACE Wizard handles photos in a project, with assessors saving perhaps an hour a week what will you do with your extra hour? To view the assessor training vi

Busy weekend testing and making sure everything is in good order for ACE Wizard users, time to enjoy the rest of the Bank Holiday weekend